Responsible Gaming Guidelines
fbkk believes entertainment should be enjoyable — that is why we are committed to ensuring a safe and healthy gaming experience for every player.
fbkk Responsible Gaming Policy
fbkk is fully committed to building a safe, transparent, and enjoyable gaming environment for players in Bangladesh. Our responsible gaming policy is founded on the belief that online gaming is a form of entertainment — not a source of income. We want every one of our users to play with enjoyment and stay aware of their own limits.
Gambling addiction is a serious problem that can have a deep impact on personal, family, and financial life. fbkk is fully aware of this risk, which is why we provide various self-regulation tools to help you keep your gaming habits in check. From setting deposit limits to self-exclusion — every tool is built with your safety in mind.
Responsible gaming means setting your own budget, managing your time, and knowing when to take a break. If you ever feel that gaming is having a negative effect on your daily life, our support team is always here for you. You can get help in Bengali through our 24/7 live chat service.
Our Safety Tools
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month yourself. Once set, this limit takes effect immediately. Lowering a limit is instant, while increasing one takes effect after a short delay — this is for your own protection.
Time-Out Option
Want to take a temporary break from gaming? Using the time-out feature, you can pause your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel you need a long-term break from gaming, self-exclusion will completely deactivate your account. No marketing communications will be sent during this period either. Contact support to reactivate.
Session Time Limit
Set how much time you spend in each gaming session. Once the set time is up, the system will automatically alert you and log you out if needed. Managing your time properly is the core foundation of responsible gaming.
Loss Limit
Decide in advance the maximum amount you are prepared to lose within a given period. Once the loss limit is reached, the system will automatically stop you from placing further bets. This is an effective way to control financial losses.
Reality Check
At regular intervals, view a summary of how long you have been playing and how much you have spent. These messages keep you aware of the real situation and help you make considered decisions.
Signs of Problematic Gaming
Gaming addiction develops gradually and is often hard to recognize on your own. If you or someone you know shows any of the signs below, it is time to seek help:
- Repeatedly placing larger bets to recover losses (chasing losses)
- Hiding your gaming habits from family or friends
- Spending beyond your means or playing with borrowed money
- Feeling restless, irritable, or depressed when not gaming
- Continuing to play while neglecting work, studies, or family responsibilities
- Being unable to stop even when you want to
- Dipping into savings or borrowing from others to cover gaming-related expenses
If these signs appear, do not delay — contact fbkk support or activate self-exclusion. Your wellbeing is our top priority.
Ask Yourself
- Am I playing for entertainment, or to get my money back?
- Have I set a gaming budget in advance?
- Am I staying within my set time and spending limits?
- Is gaming affecting my family or work?
- Am I able to take a break when I need to?
How to Set Limits
Log Into Your Account
Go to the fbkk login page and sign in to your account.
Go to Settings
From the profile menu, click on the "Responsible Gaming" option.
Choose Your Preferred Limit
Select whichever you need — deposit limit, session time, loss limit, or time-out.
Save
Set the amount or time and press "Save". The limit will take effect immediately.
Deposit and Withdrawal Limits and Methods
Get to know fbkk's transaction limits to help manage your budget:
| Method | Minimum deposit | Minimum withdrawal | Withdrawal time |
|---|---|---|---|
| bKash | ৳100 | ৳1,000 | 15 minutes — 2 hours |
| Nagad | ৳100 | ৳1,000 | 15 minutes — 2 hours |
| Rocket | ৳100 | ৳1,000 | 15 minutes — 2 hours |
| Upay | ৳100 | ৳1,000 | 15 minutes — 2 hours |
| Bank Transfer | ৳100 | ৳1,000 | 15 minutes — 2 hours |
* If you set your own deposit limit, it will remain in effect even if it is lower than the minimum amounts shown above.
Core Principles of Responsible Gaming
Plan your budget: Before you start gaming, decide how much you can afford to spend. Never go beyond that amount. Avoid placing more bets in an attempt to recover money you have lost.
Set a time limit: Before each gaming session, set a time limit and stick to it. Playing for long stretches at a stretch reduces your ability to make good decisions. Take regular breaks.
Always be open: Do not hide your gaming habits from your family. If you feel the need to hide it, that is a warning sign.
Enjoy other activities too: Gaming should not be the only entertainment in your life. Spend time with family, read books, play sports — keep your life varied.
Pay attention to your mental state: Avoid gaming when you are under stress, feeling lonely, or going through a low period. During these times your ability to make decisions is weaker and you are more likely to take bigger risks.
Do not hesitate to seek help: Gaming addiction is a mental health issue. There is nothing to be ashamed of. Seeking professional help is a sign of courage.
Get in Touch for Support
If you have any concerns about gaming or need any help, fbkk's support team is always ready.
Live Chat
24/7 live chat support in Bengali. Get instant help with any issue.
Email Support
For detailed questions or self-exclusion requests:
[email protected]
Account Protection
Get help from the support team to set deposit limits or self-exclusion — with complete confidentiality.
Frequently Asked Questions
Play Safely and Enjoy — Welcome to fbkk
Follow the responsible gaming guidelines and keep entertainment enjoyable.
Check our FAQ to learn more, or go ahead and start gaming.