fbkk Privacy Policy

1 About This Policy

fbkk ("we", "us", "platform") operates a trusted online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website fbkk.cam and related services.

By registering on our platform or using our services, you are considered to have agreed to the terms of this Privacy Policy. If you object to any part of this Policy, please refrain from using our services.

2 Who This Policy Applies To

This Privacy Policy applies to all of the following individuals:

• All active members registered on the fbkk platform
• Any person browsing the fbkk.cam website
• Anyone who has started the registration process but has not completed it
• Any person who has contacted our customer support team
• Anyone who has accepted our promotional offers or bonus benefits

3 Information You Provide Directly

When you create an account on fbkk or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address and contact details
• Username and password (in encrypted form)
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash number, Nagad number, Rocket number, Upay or bank account details
• Any information provided when contacting us

4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Usage patterns on the platform, page visit history, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity logs and betting history
• Deposit and withdrawal transaction records

5 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification agencies, fraud prevention service providers, and payment processors. This information is used solely to improve the security of your account and the quality of our services.

6 Core Service Operations

fbkk uses your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal requests (minimum deposit ৳100, minimum withdrawal ৳1,000)
• Providing welcome bonuses and promotional offers
• Managing the VIP program and ensuring cashback benefits
• Providing customer service and support
• Enforcing responsible gaming policies

7 Security and Compliance

We use your information to protect you and the platform:

• To detect and prevent unauthorized access to accounts
• To identify fraud, money laundering, and other illegal activities
• To verify age and confirm that only users aged 21 and above are using the service
• To meet applicable legal and regulatory obligations
• To maintain records for dispute resolution and audits

8 Service Improvement and Communication

We analyze your usage patterns to improve the platform experience and add new features. Relevant bonus offers and promotional messages may be sent based on your preferences. You can request to stop receiving these communications at any time.

9 Use of Cookies

Cookies are small text files stored on your device. fbkk uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and security.
• Performance cookies: Help monitor and improve the user experience on the platform.
• Preference cookies: Remember your language and other preferences.
• Analytics cookies: Collect anonymous statistics to understand overall usage trends.

You can control cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

10 Sharing Data with Third Parties

fbkk does not sell or rent your personal information. However, we may share information in specific circumstances:

• With payment processors such as bKash, Nagad, Rocket, Upay, and bank transfers, solely to complete transactions
• With identity verification and fraud prevention service providers
• With authorities as required to meet legal obligations, in accordance with court orders
• In the event of a change in business structure, such as a merger or acquisition

11 International Data Transfers

Our servers and partners' infrastructure may be located in various countries. If your data is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that the transfer is completed under a secure agreement.

12 Technical Security

fbkk uses industry-standard technology to protect your data:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are encrypted using strong hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Firewall and access control systems are in place to prevent unauthorized access
• A real-time monitoring system is active to detect suspicious activity

13 Administrative Security

Only authorized staff within our team may access your information for specific necessary purposes. All staff receive regular training on data privacy and are bound by strict confidentiality agreements.

14 How Long Data Is Kept

We retain your data for as long as it is needed to provide services or to meet legal obligations:

• Active account data is retained for the duration the account remains open
• Financial transaction records may be retained for an extended period in accordance with applicable law
• Even after an account is closed, some data may be kept for a defined period for fraud prevention and legal purposes
• Once the retention period ends, data is securely deleted or anonymized

19 Privacy of Children and Minors

fbkk's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification at the time of registration is a mandatory step.

If you believe a minor is using our platform, please notify us immediately at [email protected]. We will promptly close such an account and delete the associated data.

20 Notification of Changes

fbkk reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be displayed when you log in to the platform
• The "Last updated" date on this page will be changed

Continued use of the platform after changes take effect will be considered as your agreement to the revised Policy.

21 Applicable Law and Jurisdiction

This Privacy Policy will be interpreted in accordance with applicable law. Any dispute relating to this Policy will first be addressed through the relevant contact channels by way of discussion.